Contact Us - Vaughan Public Libraries

Customer Care, Feedback, and Assistance.

Our team is here to support you with all things library related. Whether you need a book recommendation, research assistance, help with your account, library equipment, directions, program registration, or everything in between—we're just a message, call, or visit away.

Fast Help

Call, send a text message, or chat with staff in real time for quick answers during regular hours.

Call
905-653-READ (7323)

Text Message (SMS) *
647-694-2135

Live Chat
Chat Now

* This text inquiry service is separate from the library Text Notification and Reminder service. Mobile messaging and data rates may apply.

More ways to get help

Send us an email and we will try to reply within 48 hours. Or you may book an appointment with a librarian or specialist for personalized support. Holidays and unexpected closures may impact response times.

Send an Email

Select an option

General Help: Catalogue searches, e-resources, programs, or other library services.

My Account: Questions about loans, holds, or anything related to your library card.

Website Issues: Report broken links, errors, or technical problems.

All * fields are required.

Email Librarian provides Vaughan Public Libraries customers with the opportunity to ask questions via email and have them answered by a VPL staff. Please use the form below to send reference and information questions.

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Staff shift times may vary. If you require an immediate response please contact our Customer Service Team by telephone or by email during library hours of operation.

Email Librarian provides Vaughan Public Libraries customers with the opportunity to ask questionsvia email and have them answered by a VPL staff. Please use the form below to send questions about using library catalogue.

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Staff shift times may vary. If you require an immediate response please contact our Customer Service Team by telephone or by email during library hours of operation.

You can use this form to ask questions about your library account, including overdue items and fines. For more immediate service, please call 905-653-READ (7323) during operating hours.

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Staff shift times may vary. If you require an immediate response please contact our Customer Service Team by telephone or by email during library hours of operation.

You can use this form to send any technical issues or questions either relating to this website or online library catalogue.

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Staff shift times may vary. If you require an immediate response please contact our Customer Service Team by telephone or by email during library hours of operation.

You can use this form to send any Overdrive related issues or questions.

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Staff shift times may vary. If you require an immediate response please contact our Customer Service Team by telephone or by email during library hours of operation.

VPL automatically collects new, popular and best-selling items in all formats (print, audiobook, CD, DVD/Blu-Ray, and video games) and therefore it is not necessary to submit requests for such titles.

Please note we will only contact you if we will not be getting the title you requested. Title may be purchased by VPL or borrowed from another library system.

Please fill in the information below so that we can contact you about the item you have recommended.

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Staff shift times may vary. If you require an immediate response please contact our Customer Service Team by telephone or by email during library hours of operation.

* Name

* Telephone

* Email

* Library Card Number

* Message

The personal information collected from you on this form will only be used for the purpose of responding to your inquiry. Your personal information will not be shared with outside organizations, except as indicated in the Privacy Statement.

Book a Librarian

Need personalized help? Book a 30-to-60 minute appointment with a librarian or specialist—in person, by phone, or on Zoom. Get support with research, business, health information, local history, eBooks, creation spaces, and more.

Book a Librarian