Our branches may be closed, but our collection is still here for you! Starting on May 20th, you’ll be able to pick up items that are currently on the shelves of our three resource libraries, and you can submit your request at any time using the form below. Any items that you borrow can be kept fine-free until further notice.
We are currently experiencing high level of demand and this may impact the availability of pickup times.
1. Request your items using the form below
Don’t know what you want? Just let us know the type of item you’re after and our staff can provide a recommendation custom tailored to you. Alternatively, search for items available at your branch using our library catalogue. At this time, we are only offering curbside pickup of items available on the shelf at the branch you will be visiting.
2. Book a time and library branch location
Select a pickup location in the form below. This will allow you to borrow any items currently at that branch. Our curbside service is currently offered at our Bathurst Clark Resource Library, Civic Centre Resource Library and Pierre Berton Resource Library. Once your form is submitted a staff member will contact you to arrange a convenient pickup time.
3. Visit us for a touch-free pick up
When you arrive at your designated branch, please have your library number ready and call us at the number indicated on the exterior signage. A staff member will place your items on a table in front of the branch. Please note we will not be accepting returns.
Why do I need an appointment?
Our primary concern is to maintain social distancing and keep everyone safe, which is why we’ve set up appointment slots for all customers.
Can items be shipped from other branches?
Not at this time. If this changes we will let our customers know straight away.
I have a hold available at a branch – can I pick it up?
Holds at the pickup location that were ready for pick up as of March 15 can be picked up. Please arrange a time using the form above. Requests not ready as of March 15 will not be available for curbside pickup. If you have a hold request and the items are on the shelf at your pickup branch, we will be able to fulfill that for you – please add a note about this when you submit the form.
Can I return the materials I’m borrowing or items I already have out?
We’re asking customers to not return items at this time, and that means we will not be accepting returned items at our pickup appointments. It also means that fines will not accrue until further notice. This allows you to enjoy your items without the worry of an immediate return or amassing fines on your account.
